A DIRECT LINE TO OPERATIONS

Support

For active parcels, open the in-app support ticket so the parcel number and current status are attached automatically.

Urgent safety

Call local emergency services first when someone is in immediate danger. Then use the in-app SOS or support ticket with the parcel number and a short factual description.

Parcel or payment

Report damaged, lost, delayed, tampered, refused, parcel recycle, refund, wallet, or payout issues with the parcel number and account email.

Privacy

For access, correction, deletion, consent withdrawal, or a privacy complaint, email support@flux-drop.com.

Accessibility

For an accessible format, communication support, barrier report, or accommodation, email support@flux-drop.com.

Help us resolve it quickly

Include the details that let the operations team identify the right account and parcel without a second round of questions.

Your account email and parcel number, when applicable.
What happened, when it happened, and the outcome you are requesting.
Clear photos of damage, tampering, or an incorrect delivery location when relevant.
An accessible way to contact you and any communication accommodation you need.

Protect your information

Never send a password, verification code, full payment-card number, banking password, or government identification through a support message. Flux Drop may ask for limited information to verify an account, but will not ask for your password.

What happens next

Support reviews the parcel timeline, courier events, payment records, and messages available to the account. Urgent active-delivery cases are prioritized. Refunds, payout corrections, account restrictions, and lost-parcel decisions may require additional review before a final outcome is issued.

Contact

Operator: FLUX DROP (Ontario sole proprietorship)
Ontario BIN: 1001641803
Address: London, Ontario, Canada
Email: support@flux-drop.com